BruceRae has managed my Edinburgh flat for ten years while I have been living elsewhere. Over that time, Elspeth and her team have provided an excellent service, drawing on local knowledge, contacts and a wealth of experience. I have always received good advice on the state of the market, both for rentals and sales and prompt help with queries and issues. BruceRae is easily the best lettings agency I have dealt with in Edinburgh or London and I cannot recommend them more highly.
We have had Bruce Rae help us since 2015. We inherited a house and by chance we came across this very professional agency. It started out with the house being checked once a week for insurances purposes, as we live abroad, this led on to a full renovation which was immaculately done. The house was hardly any time on the market before being let out. Elspeth and Mandy are really brilliant, they are easy to speak to, really listen to you and they answer your questions very promptly can only thank them and the team for making it all so easy for us.
We highly recommend Bruce Rae.
Paula Gillespie-Rack and Edi Rack
We were fortunate enough to come across BruceRae while scanning the internet (from our home in Canada) for someone to help us with the refurbishment and management of an Edinburgh property. We reached out to several companies, but the response back from Elspeth Rae was immediate, warm and helpful.
We are SO grateful to her and the team for setting us up with a wonderful joiner who completely gutted and re-did our flat, for helping with a myriad of recommendations along the way, and for always providing us with the comfort of knowing that our property was in the best of hands.
We recommend BruceRae wholeheartedly and without reservation.
I was with Bruce Rae for 3 years and they were (and remain) the best letting agents that I’ve used. They got everything repaired really quickly and offered replacements when required. Our deposit was returned really quickly when we moved out. Mandy and the rest of the team were really friendly and I’d definitely recommend them as a letting agent. I wish I was still with them!
I was a tenant with BruceRae for four years (July 2010 to July 2014), and I have only the best to say about them. They were professional, attentive, always quick to respond, and effective at home maintenance.
When I moved in, I gave them a (long!) list of things that needed attention, and they acted (or responded) to every single item. During my tenancy, when various issues arose, they dealt with them as promptly as possible.
To give an example: the heating system in my flat was basically not working, and they took all the appropriate steps to fix the problem (when it was clear that nothing else worked, they had a new system, boiler, and radiators reinstalled from scratch).
More generally, I sensed that whenever maintenance was required, their approach was to get the job well done, rather than patch things up quickly, at a lower expense.
I could tell that they were looking out both for the owner and for the tenant of the property. They carried regular checks to ensure everything was in good order, and paid attention to any hazards which I would have overlooked (for example, my neighbour’s ivy blocking my exhaust pipes).
I never felt that they were trying to cheat. There were no strange fees or anything like that. There was a contract, and rules of agreement, and each party knew what the other party’s responsibilities were. When I moved out of the property, there was a clear check-list as to what the final inspection would be looking at. I followed the rules (e.g. I had the windows cleaned inside and out), and got my full deposit back within days.
All in all, I had a very positive experience with them, and if I ever go back to being a tenant or an owner in Edinburgh, I would definitely trust them for property management.
For almost 20 years, BruceRae has been our agent. We’ve never had another agent managing our property while we were out of country for extended periods.
They are simply the best. Savvy about the market, whether from an investment standpoint or a property management POV, they are totally together.
They are on the spot, locals who know and who can respond to situations immediately. The staff is dedicated to customer service and everything is taken care of, exactly as you want it to be. I recommend BruceRae unequivocally.
A great letting agent, rented with them for two years (in two different flats) and would definitely do so again. The staff were professional, friendly and helpful and necessary repairs etc were always carried out straight away.
When visits to the flat were required we were always given plenty of notice and told the reason for the visit. Inventories were provided and the flat checks were done by an independent company with photographs taken so that comparisons could be made at the end of the tenancy. The small deductions that were made from our deposit were also justified and the money returned quickly after the end of the lease.
Having been a tenant with BruceRae for the past year I have only good things to say about them. They responded quickly to any concerns or problems we had, gave us plenty of notice of any visits or repairs and were very fair with our deposit return. Would definitely recommend.
Great to deal with and very helpful. Understood that we were expats and needed a bit of extra help to get everything over the line. Highly recommended.
A really good experience with these guys. Friendly and helpful and resolved all issues promptly. Would definitely recommend!